Forum Discussion
Optik TV vs Rogers/Shaw Ignite/Xfinity
In 2023, I was, very briefly, a Telus Optik TV and internet subscriber. The many, many issues with the Optik set-top boxes forced me to switch to Shaw, who gave me a great deal on a 1.5 Gbps internet...
The Telus Optik boxes have unfortunately been a nightmare. Were good for the past year but these last few months, am now on my 3rd box replacement. The remote has continually disconnected, I’ve replaced the batteries several times and sometimes that does the trick, but for the most part the boxes will work for awhile and then all the sudden say it cant find the input and doesn’t connect.
Telus just sent me another new box and upon setting it up tonight, it isn’t even working! I am beyond frustrated and sick and tired of having calls with customer support to go through the motions of “unplug the box, try the reset, etc”
plus the interface I find terrible on Optik. Fast forward is automatically 30 seconds at a time and when you do a search for a movie it doesn’t show you if it will ever be on tv, and barely shows where it can be viewed except maybe YouTube.
I found Shaws interface was awesome and easy to search items, see when they would be coming on tv to record.
Planning to switch back and be on Rogers after all this.
TELUS_Support
Official Support Team
Official Support TeamHey Rod22, three swaps does sound excessive and I'm wondering if we've looked at factors beyond the hardware. We'd love to gather some info from you to see if we can look into this a bit more. We'll be sending a private message your way 🙂
