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Ogden phone service / 911 still down Day 7
I was promised by support a call at 10:00am today. No call Your response yesterday was encouraging. That was the first email I have received from telus in 6 days. I did subscribe to email and text...
I’m sorry to hear about your family member and hope they’ll be okay and that you’ll be able to speak with them by alternative means.
I was able to do an online Chat today with Telus regarding adjustments/credits on my bill for the days of outage. The Rep was considerate and included all dates through December 22, the estimated date of restoration of services.
The other issue this Phone Outage is causing for me is the ability to log in to my bank account as the 2-Factor-Autorization is set up to send a call to my phone, so I’m unable to log in.
I now have to go to my bank in person until this outage is repaired as my bank will not disable the 2-F-A.
The biggest tragedy, of course, will be if someone needs to call 911 and can't.
The vandals who cut/stole the cables couldn’t care less about the far-reaching effects it has on other people’s lives. Hope they’re caught and justice happens.
"Perhaps knowing how extensive the damage was and that Phone/911 services were going to be down for an extended period, Telus could've sent emails/letters to the affected addresses/accounts?"
Holy smokes what a fantastic idea.
I agree 100% ,but that would require forward thinking from customer support.
After all I'm sure only the billing dept would employ such tactics to collect their pound of flesh.
PS.
Just found out a family member went to the hospital in Ontario a couple of hours ago.
I sure wish I could phone them.
Like I said before "Call Waiting" has a whole new meaning now.
Phony Baloney
I’m sorry to hear about your family member and hope they’ll be okay and that you’ll be able to speak with them by alternative means.
I was able to do an online Chat today with Telus regarding adjustments/credits on my bill for the days of outage. The Rep was considerate and included all dates through December 22, the estimated date of restoration of services.
The other issue this Phone Outage is causing for me is the ability to log in to my bank account as the 2-Factor-Autorization is set up to send a call to my phone, so I’m unable to log in.
I now have to go to my bank in person until this outage is repaired as my bank will not disable the 2-F-A.
The biggest tragedy, of course, will be if someone needs to call 911 and can't.
The vandals who cut/stole the cables couldn’t care less about the far-reaching effects it has on other people’s lives. Hope they’re caught and justice happens.
- Thank you for your well wishes.
I too am in the same boat as you in regards to my inability to access online banking.
Luckily I can drive, some seniors cannot thus limiting access to pay bills etc.
As for the most important aspect of all this ( 911 ) it seems to be the least concerning issue to telus.
After all I believe we only pay $0.25 a month for this service.
Compare that to the $100's for internet and tv.
All about the money.
Funny how we get no real response from any telus reps on all of these issues/comments.
Just a grey blob on the status website telling me it's only another week to go.
The future in fact appears to be greedy ,not friendly at all.
PS.
Hang in there Ogdenites at least Santa only needs an address not a phone number.
Phony BaloneyOn 2023-12-15 8:15 p.m., TELUS Neighbourhood wrote:Hi phony-baloney,
OgdenNeighbor (Neighbour) posted a new reply in Internet & Home Phone on 12-15-2023 10:15 PM:
Re: Ogden phone service / 911 still down Day 7I’m sorry to hear about your family member and hope they’ll be okay and that you’ll be able to speak with them by alternative means.
I was able to do an online Chat today with Telus regarding adjustments/credits on my bill for the days of outage. The Rep was considerate and included all dates through December 22, the estimated date of restoration of services.
The other issue this Phone Outage is causing for me is the ability to log in to my bank account as the 2-Factor-Autorization is set up to send a call to my phone, so I’m unable to log in.
I now have to go to my bank in person until this outage is repaired as my bank will not disable the 2-F-A.
The biggest tragedy, of course, will be if someone needs to call 911 and can't.
The vandals who cut/stole the cables couldn’t care less about the far-reaching effects it has on other people’s lives. Hope they’re caught and justice happens.
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News article posted today, December 18, regarding the copper crime theft ring in Calgary and throughout Canada.
https://www.cbc.ca/news/canada/calgary/telus-copper-wire-thefts-increase-1.7061586
Have you noticed how many places are popping up on the Service Status page in BC and especially AB just since our outage began....it's crazy. As the Cause, some directly state 'cable theft' while others may be something else or still under investigation.
