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Ogden phone service / 911 still down Day 7
I was promised by support a call at 10:00am today. No call Your response yesterday was encouraging. That was the first email I have received from telus in 6 days. I did subscribe to email and text...
I’m sorry to hear about your family member and hope they’ll be okay and that you’ll be able to speak with them by alternative means.
I was able to do an online Chat today with Telus regarding adjustments/credits on my bill for the days of outage. The Rep was considerate and included all dates through December 22, the estimated date of restoration of services.
The other issue this Phone Outage is causing for me is the ability to log in to my bank account as the 2-Factor-Autorization is set up to send a call to my phone, so I’m unable to log in.
I now have to go to my bank in person until this outage is repaired as my bank will not disable the 2-F-A.
The biggest tragedy, of course, will be if someone needs to call 911 and can't.
The vandals who cut/stole the cables couldn’t care less about the far-reaching effects it has on other people’s lives. Hope they’re caught and justice happens.
Nighthawk
Community Power User
Community Power UserOnly article I found on the outage: https://calgary.citynews.ca/2023/12/13/calgary-ogden-telus-outage-vandalism/
In a statement to CityNews, Telus says it had equipment in the area compromised “in an act of vandalism.”
“Vandals cut and stole a significant amount of cables… Causing extensive damage and disrupting home phone services to some customers in the community,” the telecommunications company said.
Telus acknowledged the inconvenience to Ogden residents and says it is working with police to investigate the incident.
It adds that crews are working around the clock, but there’s no estimated time for restoration.
Thanks, Nighthawk, for searching/posting this news story. It answers the 'why' it's taking SO long to repair this outage.
Now, today, DAY 8 of the Ogden Outage, Telus has finally posted Update #6, with an Estimated Date of Restoration: December 22, late evening.
I'm left smh with the entire situation, especially the lack of communication from Telus. Perhaps knowing how extensive the damage was and that Phone/911 services were going to be down for an extended period, Telus could've sent emails/letters to the affected addresses/accounts? For those who have no cell phones, this issue affects us greatly.
"Perhaps knowing how extensive the damage was and that Phone/911 services were going to be down for an extended period, Telus could've sent emails/letters to the affected addresses/accounts?"
Holy smokes what a fantastic idea.
I agree 100% ,but that would require forward thinking from customer support.
After all I'm sure only the billing dept would employ such tactics to collect their pound of flesh.
PS.
Just found out a family member went to the hospital in Ontario a couple of hours ago.
I sure wish I could phone them.
Like I said before "Call Waiting" has a whole new meaning now.
Phony Baloney
I’m sorry to hear about your family member and hope they’ll be okay and that you’ll be able to speak with them by alternative means.
I was able to do an online Chat today with Telus regarding adjustments/credits on my bill for the days of outage. The Rep was considerate and included all dates through December 22, the estimated date of restoration of services.
The other issue this Phone Outage is causing for me is the ability to log in to my bank account as the 2-Factor-Autorization is set up to send a call to my phone, so I’m unable to log in.
I now have to go to my bank in person until this outage is repaired as my bank will not disable the 2-F-A.
The biggest tragedy, of course, will be if someone needs to call 911 and can't.
The vandals who cut/stole the cables couldn’t care less about the far-reaching effects it has on other people’s lives. Hope they’re caught and justice happens.
- Thank you for your well wishes.
I too am in the same boat as you in regards to my inability to access online banking.
Luckily I can drive, some seniors cannot thus limiting access to pay bills etc.
As for the most important aspect of all this ( 911 ) it seems to be the least concerning issue to telus.
After all I believe we only pay $0.25 a month for this service.
Compare that to the $100's for internet and tv.
All about the money.
Funny how we get no real response from any telus reps on all of these issues/comments.
Just a grey blob on the status website telling me it's only another week to go.
The future in fact appears to be greedy ,not friendly at all.
PS.
Hang in there Ogdenites at least Santa only needs an address not a phone number.
Phony BaloneyOn 2023-12-15 8:15 p.m., TELUS Neighbourhood wrote:Hi phony-baloney,
OgdenNeighbor (Neighbour) posted a new reply in Internet & Home Phone on 12-15-2023 10:15 PM:
Re: Ogden phone service / 911 still down Day 7I’m sorry to hear about your family member and hope they’ll be okay and that you’ll be able to speak with them by alternative means.
I was able to do an online Chat today with Telus regarding adjustments/credits on my bill for the days of outage. The Rep was considerate and included all dates through December 22, the estimated date of restoration of services.
The other issue this Phone Outage is causing for me is the ability to log in to my bank account as the 2-Factor-Autorization is set up to send a call to my phone, so I’m unable to log in.
I now have to go to my bank in person until this outage is repaired as my bank will not disable the 2-F-A.
The biggest tragedy, of course, will be if someone needs to call 911 and can't.
The vandals who cut/stole the cables couldn’t care less about the far-reaching effects it has on other people’s lives. Hope they’re caught and justice happens.
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