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Ogden phone service / 911 still down Day 7
I was promised by support a call at 10:00am today. No call Your response yesterday was encouraging. That was the first email I have received from telus in 6 days. I did subscribe to email and text...
I’m sorry to hear about your family member and hope they’ll be okay and that you’ll be able to speak with them by alternative means.
I was able to do an online Chat today with Telus regarding adjustments/credits on my bill for the days of outage. The Rep was considerate and included all dates through December 22, the estimated date of restoration of services.
The other issue this Phone Outage is causing for me is the ability to log in to my bank account as the 2-Factor-Autorization is set up to send a call to my phone, so I’m unable to log in.
I now have to go to my bank in person until this outage is repaired as my bank will not disable the 2-F-A.
The biggest tragedy, of course, will be if someone needs to call 911 and can't.
The vandals who cut/stole the cables couldn’t care less about the far-reaching effects it has on other people’s lives. Hope they’re caught and justice happens.
Nighthawk
Community Power User
Community Power UserOnly article I found on the outage: https://calgary.citynews.ca/2023/12/13/calgary-ogden-telus-outage-vandalism/
In a statement to CityNews, Telus says it had equipment in the area compromised “in an act of vandalism.”
“Vandals cut and stole a significant amount of cables… Causing extensive damage and disrupting home phone services to some customers in the community,” the telecommunications company said.
Telus acknowledged the inconvenience to Ogden residents and says it is working with police to investigate the incident.
It adds that crews are working around the clock, but there’s no estimated time for restoration.
Thanks, Nighthawk, for searching/posting this news story. It answers the 'why' it's taking SO long to repair this outage.
Now, today, DAY 8 of the Ogden Outage, Telus has finally posted Update #6, with an Estimated Date of Restoration: December 22, late evening.
I'm left smh with the entire situation, especially the lack of communication from Telus. Perhaps knowing how extensive the damage was and that Phone/911 services were going to be down for an extended period, Telus could've sent emails/letters to the affected addresses/accounts? For those who have no cell phones, this issue affects us greatly.
