New Optik TV turns on but won't get plus Telus+ Screen

When I use my remote to turn on my Optik TV android box and LG TV, the TV turns on and the screen comes up with Telus+ but just hangs there. None of the buttons on the Telus remote do anything, and I have to unplug the power from the box and plug it back in to get it to load.

It's done this since I got the box a couple weeks ago and is extremely annoying. Any time I want to watch something I have to unplug/plug in the power to the box, making it very inconvenient.

Does anyone have any insight on what I can do to fix this?