Need Explantion

I requested my move before November 15th and with the irresponsibility of the technician my 2 scheduled appointments were moved to another dates.

Its 21st of December and my landlord is really getting upset for me using his wifi since November 28th.

I pay him everyday for the wifi because I didn't sign the lease for internet.

I have pictures which I cant share here as there is no options for sending pictures.

I really need an explanation for why its been taking long and who are responsible for all this .

As, a customer its not fair and I have been treated well either.

Telus knows my health conditions and still they treating me like that