Forum Discussion
Multiple Telus Wifi Boost 7 setup
I got upgraded to new Telus setup with NAH and Wifi Boost 7 booster. Everything is working great except that my 2nd Wifi boost 7 wont work. Its connecting fine and forms a mesh network with the Primary but none of my wireless devices will connect to it. I have tried multiple ways of connecting:
- Primary-boost and Secondary-boost connected to NAH. Both boost-7 are green and show excellent connectivity and zero issues.
- Primary-boost connected to NAH and Secondary-boost connected to Primary-boost 2.5G port. Both are green and show excellent connectivity and zero issues.
However, none of my laptops, phones, tablets, other IOT devices will connect to the secondary-boost. I called Telus and this is what i am told
Telus has upgraded their systems which does not allow them to add a 2nd boost-7 devices for their customers anymore. so if the customer has 2x Telus-Wifi-Boost-7 and even if they form a mesh network and are green, the 2nd one wont work. Customers are now being pushed to use Telus Wifi Plus to get better coverage and pay $10/month for that service. Very disappointed in this. See screenshot of my connectivity below.
3 Replies
Basically hoping Telus can fix this or let customers connect a 2nd Wifi Boost 7 to the network as before.
TELUS_SupportOfficial Support Team
Looks like a workaround for this was discussed in this thread https://forum.telus.com/discussions/my_home_services_and_devices/anyone-actually-get-two-telus-boost-7s-working-with-ethernet-backhaul/175599
I have seen that post and tried that already and mentioned in my original post (see point #2). It will show up connected and green and yet none of my phones or laptops will connect to it even if they are sitting right by it. Also as i mentioned, Telus tech on the phone told me that 2nd wifi boost 7 unit setup does not work anymore which i find hard to believe.
