Forum Discussion
Darcy39
2 years agoNeighbour
Lifeline
I heard about and wanted to confirm that Telus is making an elderly woman with mobility and health issues wait 5 days before restoring her home phone service which is required for medic alert to wor...
TELUS_Support
Official Support Team
2 years agoThere are a number of factors that come in to play in terms of restoring service, such as the reason the service itself is down, if there's a technical issue, etc. Are you aware of the reason that the landline was down?