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adaviel's avatar
adaviel
Friendly Neighbour
30 days ago
Solved

IPv6 doesn't work on Telus home service.

When staying with my daughter in Victoria, I noticed that the Telus service seemed to support IPv6. I got a public IP address on my laptop, and could ping google.com. I could also ping6 my laptop back from Amazon AWS.

However, SSH login didn't work, or any other ports. My laptop works fine at home on Starlink. I assume something is broken or blocked at the Telus end. Very disappointing.

  • adaviel's avatar
    adaviel
    14 days ago

    Thanks.

    192.168.1.254 is a NH20T fibre hub. The admin password is on a sticker under the front cover. It's not obvious how to remove that; pulling on the bottom edge with a screwdriver worked per this Reddit post

    Under "Firewall", I can either leave the firewall level at "low" and disable IPv6 firewall, or set the firewall level to "user", click "show advanced", and add an "accept" firewall rule for e.g. SSH.

     

4 Replies

  • adaviel's avatar
    adaviel
    Friendly Neighbour

    Thanks. I'm home now. I'll try next time I'm there. Apologies for the delay.

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Can you try these steps to see if you can get SSH working?  You'll need to tell the TELUS Gateway to trust that specific inbound traffic. Here’s how you can do it while you’re visiting:

     

    Access the Gateway: Open a browser and go to 192.168.1.254. (The admin password is usually on the sticker of the white hub in the basement or closet).

    Locate IPv6 Firewall Rules: Look under Advanced Settings > Security > Firewall.

    Create an Inbound Rule: You'll want to allow TCP Port 22 (or whatever port your SSH is on).

    • adaviel's avatar
      adaviel
      Friendly Neighbour

      Thanks.

      192.168.1.254 is a NH20T fibre hub. The admin password is on a sticker under the front cover. It's not obvious how to remove that; pulling on the bottom edge with a screwdriver worked per this Reddit post

      Under "Firewall", I can either leave the firewall level at "low" and disable IPv6 firewall, or set the firewall level to "user", click "show advanced", and add an "accept" firewall rule for e.g. SSH.

       

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team

        Awesome and good to know. Looks like you were able to setup the firewall rule.