Service complan

Dear TELUS Customer Support,

I am writing to raise a formal complaint regarding my Home Security service and billing.

At the start of my contract, my first bill was $3.25 including tax, which aligns with the agreed promotional price of $2/month. However, in the very next month, my bill increased to $7.26, and continued to increase thereafter without any clear or direct notification.

In addition, I am now seeing further increases in my total balance, including a carried-over overdue amount and late payment charges, despite having made a payment on April 10. This billing situation is unclear, inconsistent, and very concerning.

Furthermore, the Home Security system itself has not been functioning properly since installation, and the service quality has been poor and unreliable.

Based on the above:

The pricing did not remain consistent with what was agreed upon

No proper notice was provided for the changes

The service has not met expected standards

I therefore request the following:

Immediate cancellation of my Home Security service

Full waiver of any early termination fees

A clear explanation and correction of the billing discrepancies

If this matter is not resolved promptly, I will escalate the complaint to the Commission for Complaints for Telecom-television Services.