Forum Discussion

Revoked's avatar
Revoked
Neighbour
2 years ago

Keep getting charged for things I don't use

Why the hell do I keep getting charged for services I don't use? I switched from Shaw a few months ago and it seems to have been a huge mistake. I was charged $110 for on-demand back in October which...
KHR's avatar
KHR
Icon for TELUS Team Member rankTELUS Team Member
2 years ago

Hi Revoked 

 

While I can't comment on what might have happened, I would strongly recommend changing your My TELUS password and setting up purchase and parental PINs on your Optik TV account.

 

A customer service representative should also be able to see from where the Disney+ transaction originated (from your Optik equipment, via My TELUS or from talking to an agent). If you didn't rent or purchase the On Demand movies, an agent should be able to remedy this as well.

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