Internet down due to Telus error

Retired telus internet tech i know what happened.  First I think what you mean by ghosted is you called the tech and they didn't answer or you left a voicemail message and no callback was done. From time to time I would go out in the field to help a field tech. Techs will only answer their phone if they are pulled over doing their paperwork. There's zero excuse for not fixing your service when the tech was there. Second I check to find out if your fiber service has any shared equipment. Then I get the model numbers and mac address for each equipment in your unit and compare to see if any records issue. I also check outages in the community.  I would contact the office and check the second address to see if they have working service. I check to see essentially what ports are used by your neighbor and you. I go to the utility room to check light levels and make sure you're on essentially the right port. If you are on the right port then I escalate immediately while I am there and have them reboot your service which will give you a new IP address. Hopefully your service is running now