Forum Discussion

Natewr's avatar
Natewr
Neighbour
3 months ago

I power cycled my router and now there is no signal

Hi there. I have a fibre connection with a modem/router style box that has numerous ports on it. 

long story short but I was trying to connect a NAS and they suggested I power cycle the router. I did so, and now I have no internet signal whatsoever. 

I was on hold with support for 40 minutes and then they disconnected as it was past their working hours 

any tips? Thanks 🙏 

Fibre
Home Services
internet

3 Replies

  • El-Eric's avatar
    El-Eric
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi Natewr​ - do you have the white square fibre box? Does it have a green light or a red light?

    Power cycling does not cause a loss of data so just make sure all the cables are snuggly inserted into the appropriate ports.

  • Rocky3's avatar
    Rocky3
    Guardian
    3 months ago

    I have a modem, router, WIFI, Optik

    If you also have more than one beside router, turn them all off and then about a minute apart and in this order plug in modem, router, WIFI, OptikTV.

  • Natewr's avatar
    Natewr
    Neighbour
    3 months ago

    I should specify- 

    the light on it is green and the ports are all flickering as usual. I can see the wifi connections listed, they just don’t have any internet connection. 

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