Forum Discussion
I need help getting a Telus Living Well Companion (Lifeline)
I need help escalating my unfulfilled order, which was promised for delivery yesterday. I have contacted Telus staff, spoke to a Level 2 supervisor, and no one can tell me when the lifeline pendant e...
No! On Saturday a new order was placed, without cancelling the old one (on advice from a Telus employee). I have not received a tracking number for either order. I was also advised that there is no way to contact the "fulfillment center" or for an employee to confirm the pendants are even in stock. If/when fulfilled, I will still need to wait for delivery and there is no way to expedite that. This is frustrating and makes me think Telus purposely called the pendants "companions" since they are incapable of delivering on something called a "lifeline".
TELUS_Support
Official Support Team
Official Support TeamHi! Just checking in, were you able to receive more information on the order?
No. There has been no update. Both orders show as "pending" according to Telus employee. Still no tracking number for either order. Employee was not able to find out if pendants are in stock.
- TELUS_Support
We will go ahead and send you a private message to gather more account information and details.
I have received no "private message". Also, a Telus employee by the name of LAP had promised to call me back around 5:00pm yesterday (Feb 10/2026) but I didnt receive a call. Still no tracking number for either order.
