Forum Discussion

andrewho's avatar
andrewho
Neighbour
3 years ago
Solved

Additional pendant for LivingWell Companion Home service

Hello,

I am new to the LivingWell Companion home service.  I just ordered this service for my father with fall detection pendant.  Can I order an additional pendant for my mother in the same address?

 

Or do I need to order a separate base station for the new pendant ?

 

Thanks!

Andrew

  • dru's avatar
    dru
    3 years ago

    An additional pendant would cost $40/$55 (contract/no contract).

    My apologies about missing your earlier question: yes, one base station will pair with multiple pendants but connected to one account.

5 Replies

  • dru's avatar
    dru
    Icon for Community Manager rankCommunity Manager

    Hey andrewho, you can definitely add-on to your existing services. Which pendant is your father using?

    • andrewho's avatar
      andrewho
      Neighbour
      Thanks for the prompt response. He is using the in home pendant with fall protection.

      Can I just call Telus sales and request an additional pendant for my mother? How much would this additional pendant cost each month?

      Again, thanks for the support.

      • dru's avatar
        dru
        Icon for Community Manager rankCommunity Manager

        An additional pendant would cost $40/$55 (contract/no contract).

        My apologies about missing your earlier question: yes, one base station will pair with multiple pendants but connected to one account.

  • Hi, I just ordered the LivingWell Companion Home service with the fall detection pendant for my father.

    How can I order and add a new pendant for my mother?   Can this new pendant be connected to the same base station, or do I need to order a separate base station for my mother?

     

    Appreciate any advice.

     

    Andrew