Forum Discussion
FuzzyLogic
Community Power User
Community Power UserI just learned Telus is migrating webmail to Gmail!
I suspect this is related to email issues Telus had in August but that's speculation on my part. I was trying to modify my Junk mail settings for Webmail and can't seem to find the settings to change...
Most of my issues have now gone away, perhaps more due to my efforts than those of Telus. Took about a week of messing around after the migration date before things started to work. At least I'm now able to connect with Gmail via Apple Mail, and as far as I can tell the functionality is still there.
A friend of mine is an older widow, she just moved into a new place and has had nothing but problems with Telus, and on top of that Telus decided to do the transition to Gmail without telling here.
She struggles with tech stuff at the best of times and now is stuck trying to get help to figure this out, she's spent hours on the phone talking to people including supervisors who now ignore her calls. Every time she calls she gets a different person, usually they're overseas and hard to understand.
The way TELUS treats it's senior tech challenged long term customers is nothing short of embarrassing to us; both my wife and I retired from Telus after 35 plus years.
C'mon TELUS!
