Forum Discussion
How to stop the "press the ok button on your remote to watch recordings"
We have a main telus PVR box that is not connected to a tv. We have 2 satellite boxes. When watching recordings on either box, the message above shows up. It stays on the screen for a second or 3 and...
So, after 3 live human tech visits (in addition to the phone and video chats), the removal of non-compatible equipment, the installation of different non-compatible equipment, the re-evaluate of that non-compatible equipment, the installation of 3 (three) mini tower extenders (Boost 6E Minis) which have al placed hg 2 feet of the TV wireless boxes, pair all of the new minis to main Boost tower, and doing obligatory rebooting of equipment, this message and associated quirks still occur while at Ching recordings. During the various conversations, there seems to be repeated mention of a firmware problem, and one mentioned that there was an update around that time that I started seeing this message (August/September of 2023), shortly after having WiFi Plus services installed.
Regardless, the phone techs and live techs don’t agree with each other in terms of possible causes and potential fixes…. and apparently the “backend” department cares nothing about its customers or the satisfaction with the provided services (or lack of).
Kate, is it possible to get a response from “them” or someone who is in charge of “them”, with some answers, intentions, work plans on what is being done to fix this problem?
KHR
TELUS Team Member
TELUS Team MemberKate's taking a well-deserved holiday, so I'll do my best to weigh in. I think that the potential root of the problem is that the Boost 6E minis that were installed are not compatible with Optik TV Wireless Digital Boxes. This is likely causing networking problems between the hard-drive PVR and digital boxes. It's unclear to me why your technicians would have installed this equipment; if you still have their business card I would call them back, or you should be able to resolve this through your WiFi Plus subscription.
Thanks for chiming in KMR. The on-site techs we ly doing as instructed by the tech I spoke with on the phone. The issue started about months ago…long before the 6E minis were installed so you can’t claim the minis are causing the problems. According to Telus, all current equipment is compatible in their yet and aompatiblee quipment has been removed.
Next guess?- KHR
Thanks IWannaC2
You mention " I started seeing this message (August/September of 2023), shortly after having WiFi Plus services installed." and " the installation of different non-compatible equipment".
It sounds like whatever was done in the summer, and perhaps the installation of non-compatible equipment is the problem. As individual network setups can vary greatly, your best course of action is to continue down the road with tech support, as I'm far from an internet or networking expert. However, if it were me...I would perform some elimination tests to see if you can isolate the problem. What happens if you disconnect your Wireless Digital Boxes from any and all boosts/extenders and connect them directly to your gateway, either wired or wirelessly? If you still see the errors, then the issue isn't with the boosters. If things work fine, then the issue IS the boosters. This bit of information will guide the next steps, either for you or for tech support/technicians.
Clarification….about 7 months ago…..
