Forum Discussion

arnoldcg's avatar
arnoldcg
Friendly Neighbour
4 years ago

home phone service

Phone calls are made to my home number from an iphone or some other cell phones I get a message that my home phone is out of service. This has happened multiple times when the caller has been certain they are dialing the correct number. I've been told this is a common problem.

 

2 Replies

Replies have been turned off for this discussion
  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User

    This also seems to happen if you have fibre-supplied telephone, are using the phone when someone calls, and do not have Telus-supplied voicemail.

  • Nighthawk's avatar
    Nighthawk
    Icon for Community Power User rankCommunity Power User

    It is not a common problem. Call tech support at Telus and advise them that you cannot be called and that callers get that specific recording. It's something they can get fixed.