Forum Discussion
False contract and unfair billing.
(removed account number)
Please listen to what I have to say.
I submitted a move request online. telus internet
I did not request a new contract.
I have never been informed by customer service or the installation technician about a new contract.
However, I discovered last night that a new contract I did not agree to was updated on my account
The technician and customer service added a new contract and a 2-year term without my consent, and charged an extra $30.
Please either restore my original contract or provide me with the same credits and a monthly rate of $65.
Please let me know which number I should call. I tried calling 1-888-811-2323, but I couldn't reach a representative.
Please provide the direct number for the customer service department that manages contracts.
1 Reply
- C_Fun
Community Manager
Hi there, thank you for reaching out, and we’re really sorry for the frustration this has caused.
Please send TELUS_Support a private message with your account details, and a member of our team will review your file.
While 1-888-811-2323 is our main support number, we understand that wait times can be long. Unfortunately, we don’t have a separate direct number for the contracts team, but if you contact us through our Facebook page via private message or a private message here, our team there can escalate your case to the appropriate department.
