Forum Discussion
Closed service a year ago and sent to collections
Hi,
I was checking my credit score and noticed that Telus had said that I owed money for a home services bill that was canceled over a year and a half ago and sent it straight to collections. Been trying to talk to support but it's been extremely unhelpful. Where do I go from here?
1 Reply
TELUS_SupportOfficial Support Team
Hi there, we’re sorry to hear about this experience. Because this account has already been sent to collections, our regular support channels aren’t able to make changes to it directly. The next step would be to contact our Payment Services team, who specialize in reviewing and resolving these situations. Please reach out to them at 1-888-811-2500. They’ll be best equipped to look into the balance, confirm the cancellation details, and advise on next steps.
