Closed service a year ago and sent to collections

Hi there, we’re sorry to hear about this experience. Because this account has already been sent to collections, our regular support channels aren’t able to make changes to it directly. The next step would be to contact our Payment Services team, who specialize in reviewing and resolving these situations. Please reach out to them at 1-888-811-2500. They’ll be best equipped to look into the balance, confirm the cancellation details, and advise on next steps.