Water flooding through Telus conduit

In October 2024 we found water leaking through the outside and inside of the utilities conduit from across the road. Called Telus and spent 2 hours on the phone explaining what was happening, sent videos and pictures. They said they would send someone and when they arrived, the technician thought they were installing internet!!! After it was determined that it was not their fault. Called Hydro, they said it wasn’t their issue, called the city, no help.. flash forward to December 2025, water was still coming through but would stop when it wasn’t raining. Called the city again and got a wonderful person who sent their guys and determined that it was coming from a broken, improperly installed Telus vault. The city also put pressure on Telus to take responsibility and fix it. Well now the water has stopped coming into the garage, so far, but we now found water damage in our basement under where the leak was. Has anyone else had this problem and how did you get Telus to fix the damage? Thanks!