Forum Discussion
Changing to Optik TV from Pik TV: New plan active but not working
I figured I'd ask here first because a) I'm not in a position to contact support right at this moment and b) I might be moving to fast on it. Right now though this sounds like it's a call to support....
TELUS_Support
Official Support Team
Official Support TeamQuestion: If you log into the TELUS TV+ portal, can you view the content you're subscribed to?
It did start working last night. I did end up calling support and they confirmed that it was still provisioning and then a few hours after my TTV+ apps seemed to cycle their login and started working with all the content I should be getting on it.
That being said, it still doesn't show up in MyTelus properly and order.fibre.telus.com still displays "Customer quote is in progress." It's been over 36 hours since the order was put in and I don't necessarily remember it taking this long on anything order I've modified on both the mobility and home side before.
- TELUS_Support
Glad to hear it's working. For the online portion, it can take about 24 hours after services start working. Since it sounds like we're around that mark right now, any update in your My Account portal?
I had checked around an hour ago and nothing had changed in either.
