Forum Discussion
Can't connect to Modem using 192.168.1.254 and the default admin password.
Hello all, I recently had PureFibre installed, and am trying to connect to the admin page to change the wifi-password. I know that it takes 24-48 hours to do this on the MyConnect app, so I wante...
Nighthawk
Community Power User
Community Power UserThe NH20T has it's own password / sticker. It's located under the lid of it that may or may not have a screw holding it shut. The Boost passwords have no relation to the NH20T. You can see the screw hole at the top center of the pic showing the lid. You will have to carefully pop it off and the sticker with the default password is under there.
It's very strange, because I got the Technicolor NH20T model name from my Telus Connect App. It is listed as: Modem (Network Access Hub) so I assumed this was the device, but googling shows that it is indeed a box. My modem however is a tall white cylinder (similar to the boost devices, only bigger) with the B21A model name at the bottom being the only identifier I can find.
I thought the tall white cylinder is the WIFI, the modem is the one the fibre goes into first, from there to the routerm to the WIFI
This is what I thought too. Apparently the tall white cylinder is the 'Telus Boost 6' and the two smaller similar looking ones (shorter, less cylindrical and more sloped) are Boost 6 minis
- Nighthawk
Network Access Hub is another name for the NH20T. The B21A is supposedly the Wifi 6E Boost unit and not the main router. The router that looks like the white cylinder would be the Home Wifi Hub but those are made by Arcadyan. The wifi hub / router looks like this:
Looks like the one in my basement that is larger is the Boost 6E, while the 2 other smaller ones are Boost 6E mini.
I was able to find the NH20T behind a cabinet on my main floor. Previously I thought there were only the 3 pods (1x 6e, 2x 6e minis).
This was confusing because the 6e is what's in my basement media cabinet, and it is being fed the main coaxial cable into it. The main modem was always in this media cabinet, as this is where all of the ethernet connections stem from. (Previously there was a T3200M that the technician removed.) This is why I expected this to have the admin password and be the main modem, but it seems that isn't the case.
Is this setup correct?I was able to connect to use the "connected devices" information to log into the main 6e, but there are no tabs to change the wifi name or password.
The network still isn't showing up on My Connect App either.
From the 'Overview' tab, selecting "WiFi information (Online)" only shows :
'Modem (Network Access Hub)', and shows no boosters.Below which, it says:
"(i) WiFi configuration
If you have installed your Boost Wi-Fi 6, it may take up to 24 hours for it to appear.
Still don't see it? Troubleshoot. "
Shouldn't this have already been set up by the technician or am I supposed to be doing this myself?
Am trying to get things configured right now and will update, thanks for your responses Nighthawk.No luck in getting any of the boost devices connected and visible on the my wifi app. All of the boost devices show a green light indicating normal status.
When checking wifi strength:
1. Standing right next to the boost device (a boost 6E mini) which is hooked up to the NH20T, strength is 500mbps.
2. Standing next to the larger boost 6E in the basement, strength is 500mbp.
3. Standing net to the boost 6E upstairs, strength is only 100 mbps.
Again none of the devices are showing up on the telus app, even after followin their setup instructions and doing a 1 minute search for boost devices in the area.
Also, the boost 6E mini connected to the NH20T on the main floor is connected to port 1 on the NH20T, instead of the 10MB port as shown in the setup instruction. Is this correct? Thanks in advance
Nighthawk wrote:Network Access Hub is another name for the NH20T. The B21A is supposedly the Wifi 6E Boost unit and not the main router. The router that looks like the white cylinder would be the Home Wifi Hub but those are made by Arcadyan. The wifi hub / router looks like this:
That is not the same cyclinger I have. One ethernet cable goes into it from what I call the router, which has about 4 lan ports and one wan from the modem. MIne is WIFI 6 if that helps.
- Nighthawk
Telus doesn't have any routers that have Wifi 6. Only the Boost units. Telus has only 3 gateways / routers they have been used with fibre.
T3200M Home Wifi Hub Network Access Hub (NH20T or FXA5000) In some instances, Telus will use an ONT, which merely converts the fibre to ethernet. That is then connected to the WAN / Internet port on one of the above routers.
There are two styles of Boost. The original and the Wifi 6/6E versions:
Boost 1.0 Boost 2.0 (Wifi 6)
