Forum Discussion
Nate20
2 months agoNeighbour
Can't access my telus email
Hello. I'm not sure what to do here...
I changed my telus email password and attempted to re login to my device with the updated email password, and I get this message from Google:
You appear to have no security keys registered on your account, and won’t be able to sign in.
To sign in on this device, ask your admin about registering a new security key or choosing another second step for verification.
The issue is I have no other option and even trying on a computer doesn't work.
What do I do to regain access to my email?
3 Replies
- Nate20Neighbour
Hi yes it tried on a computer.. on different phones and on different browsers
- TELUS_Support
Official Support Team
We'll go ahead and send you a private message to see other options!
- TELUS_Support
Official Support Team
Hi Nate20 - Interesting, have you tried a different browser? incognito and clearing cache and cookies?
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