Forum Discussion

StephanD's avatar
StephanD
Friendly Neighbour
3 years ago
Solved

My Telus Privilege not accessible

Good day, for weeks now, when I try accessing My Telus Privilege page, I get an error message stating about Technical issues.
  • dru's avatar
    dru
    3 years ago

    StephanD Our backend team sync'd your account. Can you try logging in again and let me know if it works?

31 Replies

  • Hello. Im a new Telus member and I have the same issue. What’s the fix for this?
  • Loulou26's avatar
    Loulou26
    Friendly Neighbour

    Same thing for me, I tried with different computer, different browser and the application on my cell, nothing to do, I don't have access to Telus privileges. Thank you for helping me 🙂

  • finally works for me! thanks so much dru and backend team. cheers

  • Hello I'm experiencing the same issue with my account I'm unable to access telus privilege

    • dru's avatar
      dru
      Icon for Community Manager rankCommunity Manager

      The_acx  I'll be sending you a PM shortly. Please keep an eye out for the notification 🙂

      • Bestguy's avatar
        Bestguy
        Neighbour
        Hi could you please sync mine too?

        I have same technical error
    • StephanD's avatar
      StephanD
      Friendly Neighbour

      For me, everything is working perfectly.

       

      Tkx

    • xav's avatar
      xav
      Neighbour

      dru yes, I can confirm that I am still experiencing this problem. Just tried on two separate browsers + phone.

      • dru's avatar
        dru
        Icon for Community Manager rankCommunity Manager

        Which service(s) are you subscribed to?

    • StephanD's avatar
      StephanD
      Friendly Neighbour

      Yes, it is the same error. It was working a couple of months ago. Not anymore.

      • dru's avatar
        dru
        Icon for Community Manager rankCommunity Manager

        StephanD Our backend team sync'd your account. Can you try logging in again and let me know if it works?

  • I have had the same issue, almost a year now. Contacted technical support many months ago, they escalated and said things would be solved, and still zero progress. I have given up. Just snagged a screenshot:

    Error prompt picture 

     

    To help, this happens regardless of if I am already logged in or if I try logging in directly from https://www.telus.com/en/qc/telus-privilege/registration, and happens on mobile and multiple browsers across multiple computers (even after clearing cache). This is clearly a backend issue.