Forum Discussion

jC2025's avatar
jC2025
Organizer
7 months ago

Cannot Manage my Optik TV package

I cannot manage my Optik TV package either online through my laptop or the mobile app Called several times No answers, no solutions        
Rocky3's avatar
Rocky3
Guardian
7 months ago
TELUS_Support wrote:

Hi jC2025- Please try this page. After clicking the link, click on "I already have TELUS Home Services".

 

Please let us know if that helps with your channel changes

Maybe I misunderstood or you did. The OP said 

I cannot manage my Optik TV package either online through my laptop or the mobile app

Your link does take you to web page to start the managing, but in my case it would error going to the next page to actually manage. 

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
7 months ago

Hi Rocky3 - that page should work on a laptop which is half of OP's issue. The mobile app is more intricate so we divide and conquer.

 

Thanks for the clarification

  • Rocky3's avatar
    Rocky3
    Guardian
    7 months ago
    TELUS_Support wrote:

    Hi Rocky3- that page should work on a laptop which is half of OP's issue. The mobile app is more intricate so we divide and conquer.

     

    Thanks for the clarification

    I received the same suggestion with your link. Yes the login page worked, but not beyond that linked log in page. Yes with a laptop, and a PC, never a phone. BTW the same thing happened when I went to try your link out of curiosity. It did not accept my login credentials, I had to change my password then and now, go figure.

    Any ideas on that? Hope the OP gets better success.

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      7 months ago

      You can try in incognito or private mode to access the page. It's possible that the site has cached a previous login to My TELUS and that might be the cause. Let us know if that works for you

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