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1976's avatar
1976
Friendly Neighbour
12 months ago
Solved

Can't manage my package selection through the website or the Telus app

Hello,

 

I subscribed to Optik TV about 2 weeks ago, I took the Essentials, no frills. Now, I would like to customize my channel selection (I get 5 picks), but I can't seem to do it online. When I select my Optik TV service from MyTelus, I simply get a note saying that "To manage your current package, please call 1-888-811-2323". See screenshot.