Canceling service

We have been a TELUS customer for approximately 7 years for both Internet and TV services. I canceled my service at the beginning of this month as I am moving to camp work in the bush for a few months, with the plan to reconnect the service when I return.

However, my service was disconnected due to non-payment a few days after I had already paid the bill in November. When I called that same day to have the service reconnected, the customer service representative did not inform me that a $75 reconnection fee would apply. I only discovered this charge on the invoice I received today.

In addition, I was also billed for service for the month of December, even though my service was fully canceled.

I contacted the billing department, but they were unable to resolve the issue. I find these charges to be unfair and predatory, given that no one disclosed the reconnection fee beforehand and I am being charged for service I no longer have.