Forum Discussion
withheld
1 year agoOrganizer
Call Control accepted list will not display web page or app
In My Telus in the android app or in a web browser (Chrome, Edge, multiple devices), the Call Control accepted list (for a landline account) no longer displays (it did previously). The blocked list ...
LolasHuman
1 year agoNeighbour
I just switched to Telus a couple days ago and I'm having the same issues, tried all the suggestions noted below and nothing seems to work. The only section of the call control that seems to work is the Call Log, but would be nice to add in some phone numbers to the Accepted list.
TELUS_Support
Official Support Team
1 year agoHello. If those troubleshooting steps didn't work, feel free to send us a private message and we can discuss further.
- withheld1 year agoOrganizer
Why not just fix the problem instead of making people "discuss further"?
- TELUS_Support1 year ago
Official Support Team
Our team is working on this issue, and we like to move to private messaging to gather account information to aid in their investigation. Thanks.
- withheld1 year agoOrganizer
I understand the process. Perhaps look at what code/database changes you made about a month ago when the problem started showing up? Obviously since multiple people/browsers/apps have the same problem, the fault is not on the user end.