Forum Discussion
Call Control accepted list will not display web page or app
In My Telus in the android app or in a web browser (Chrome, Edge, multiple devices), the Call Control accepted list (for a landline account) no longer displays (it did previously). The blocked list ...
Of course, I had already tried all of the suggestions, but did them again to be sure.
InPrivate in Edge and Incognito in Chrome (on my computer and Android tablet) did not help, as well as clearing cache, etc.
Reinstalling the MyTelus app on Android did not help.
As to VG getting the spam calls - the accepted list should not affect those (they should still get blocked unless they are in the accepted list, which I doubt). Perhaps you do not actually have Call Control turned on? That could also be why you would not see an accepted list. On the page at
https://www.telus.com/my-telus/call-control/home-phone
there should be a slider control near the top that is green if it is turned on.
I just discovered I'm having the same issue. Added a number from the call log to the accepted list and then tried to open the list to confirm and assign a name to the number. I've tried different browsers as well as the app on my phone. The only thing I could do was add the number to the accepted list at which time I get an alert indicating the number has already been added to the list. I also hate how getting real support is so painful. Would be nice to get a resolution.
TELUS_SupportOfficial Support Team
abbybrick Sparky480v Feel free to send us a private message if you'd like to discuss further and we can go over options, thanks.
