Forum Discussion

Neighbour

1 day ago

Apparently it doesn't matter if customer service individual lied to me!

Last summer I contacted telus to renew our father in law's internet and home service agreement. I was offered a good plan but I explained, I'm the POA for a 91 year old senior with dementia. He likel...

fees

Home Services

internet

poor customer service

TELUS_Support

Official Support Team

2 hours ago

Hi deacon35 - We're sorry to hear that this is happening and we can understand how you must be feeling, we'd like to take a closer look at the account to see what we can do. Look out for a message from us!

Related Content

How to Enable Bridge Mode on TELUS Gateway for Custom Router Setup
Bridge mode allows you to use your own router with TELUS internet by disabling the built-in router functions of your TELUS gateway. Follow these steps to set up bridge mode on compatible TELUS gatewa...
A-B
7 months ago
8.1KViews
0Comments
Monitor wifi Individual Device Usage
I am able to view the devices using wifi on either the My Telus Wifi app or through the admin settings. However, I would like to be able to see how much bandwidth each individual device is using....
Solved
RobA
6 years ago
4.4KViews
1Comment
How to Customize Your Optik TV Guide and Favorites
Personalize your Optik TV experience by organizing channels and creating custom lists. Follow these steps to tailor your viewing options. Show Only Subscribed Channels Press OPTIONS on your Opt...
A-B
7 months ago
1.2KViews
0Comments
Contacting Customer Service
Hi everyone, I need to contact customer service in regards to modifying a payment arrangement. I wanted to know if there is an email or other way to contact them because I am working, and most times ...
Solved
ShawnH
2 years ago
14KViews
7Comments
Telus customer service is HORRIBLE!!!!
Contacted customer service support online, big mistake, didn't get any satisfaction so called the 1-888-811-2323 number and was on the list for a call back. They called me three times and each time I...
Solved
blg05
3 years ago
49KViews
2Comments

Forum Discussion

Apparently it doesn't matter if customer service individual lied to me!

Related Content

How to Enable Bridge Mode on TELUS Gateway for Custom Router Setup

Monitor wifi Individual Device Usage

How to Customize Your Optik TV Guide and Favorites

Contacting Customer Service

Telus customer service is HORRIBLE!!!!

Recent Discussions

Bring back Customer Service

TELUS Home Assistant w/ Optik TV

Apparently it doesn't matter if customer service individual lied to me!

Telus TV+ channel guide keeps switching to "all channels"

New cloud services are sadly lacking