TELUS Home Assistant w/ Optik TV

I have a Optik TV PVR (Arris VIP5662W) and trying to connect it to Google Home.  I'm able to connect it to Google Home but it doesn't ask me to change the name to a more friendly name.   I tried many times unlinking, resetting the box/router, changing the box name in the Optik setup screen.  Nothing seems to work.  Is it because my Optik TV PVR is too old? To have TELUS Home Assistant?  I believe I had it setup with TELUS Home Assistant several years ago but stopped using it as it was a little flaky and was curious if it got better.