New cloud services are sadly lacking

I had to recently change out my old PVR for the new cloud based versions.  Since making the change I have had nothing but bad experiences using the recording options.  Firstly the ability to extend my selected recordings is no longer an option.  Which I find very annoying as it was readily and easily available in my previous pvr.  The next thing is that I have recorded several shows and they are not viewable as they are pixelated and the sound is not working.  There is no excuse for this ?  Why is Telus apparently offering less reliable service than before and forcing their customers to use them.  I have been a Telus customer for over 20 years and with these changes I am seriously looking for other options as they are no longer providing an adequate service.  Are they working to correct these deficiencies ?