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Iv4n's avatar
Iv4n
Neighbour
3 years ago
Solved

Advice on how to fix Optik TV signal

My optik TV keeps pixelating or artifacting, and I am running out of ideas on what to do. I have detailed what I have done, and more details below. Attached is also a youtube link showing the glitchi...
Optik TV
telus
  • Iv4n's avatar
    Iv4n
    3 years ago

    After a lot of work, we resolved the issue.

     

    After contacting support they attempted more troubleshooting, but eventually the issue got pushed up to escalations. They advised us to have a technician to look at it. The technician diagnosed that the issue was with a faulty white telus Wifi 6 tower style router. They replaced it and now it works perfectly.

RobG3987's avatar
RobG3987
Ambassador
3 years ago
A-B anything you can do on this ?
A-B's avatar
A-B
Icon for Community Manager rankCommunity Manager
3 years ago

As the original post is referencing an older middleware platform, and you're experiencing something on a new one, there's a solid chance it may be an internet issue. Have you considered reaching out to our Tech Support team for investigation?

  • RobG3987's avatar
    RobG3987
    Ambassador
    3 years ago
    No I haven't, but I will now.
    Thanks for the input.
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