Account Payment Issue

I've had a complaint accepted by the CCTS and Telus is sending threatening sounding emails to me in regards to one of the issues related to the complaint. This is totally against the rules of the CCTS. They have even been continuing the exact same behaviour as relayed to the CCTS. This seems to show that they have a lack of respect for their governing body. I have had no contact in regards to my complaint, but they have started to contact me for lack of payment and equipment return which was one of the many reasons I placed the complaint. I have been trying to get the waybill for over a month now, nothing until today with an email worded like this 'and we request your immediate attention to avoid unnecessary charges.' Well I can't send equipment back if you can't send me a waybill, but thanks for the threats which are not in line with the final statements on the CCTS complaint

• While your complaint is open, your provider is not allowed to take steps to collect on any money you are disputing you owe your provider (e.g. ask you to pay the amount or report the charge to a credit agency).  If this happens, let us know.