Forum Discussion
6 months with TelusTV-21T – Basic system Improvements?
Just concentrating on the really basic expectations I think every user would expect from a ‘TV Guide’ & a ‘Recording’ perspective for paying customers. This is for the TelusTV-21T STB with cloud reco...
Optik-Kate
TELUS Team Member
TELUS Team MemberHi MrSL, I am categorizing your feedback and sharing it with the team, but you already knew that. Not sure you want to hear from me again, but I thought I'd clarify that it's difficult to provide concrete dates because development timelines change all the time. I'd rather provide the neighbourhood with an update after the fix is launched, at least it will be a pleasant surprise than to provide temporary false hopes!
RobG3987 The research survey isn't focused on PVR and guide because we're aware of the issues (thanks to everyone's feedback on the neighbourhood) and are working on resolving them. The purpose of the survey was for design feedback for the future state of things to come. Thank you for your participation.
It's not personal. You sound like a wonderful person! It's TELUS and this hopeless TelusTV-21T system.
After 6 months I'm (and I'm sure all the other poor customers) still waiting on any update that works! Beyond frustrating!
I'm really pi**ed this morning... Having manually recorded the last 3 days of the LPGA Maybank golf tournament - 6 hours per day, I managed to watch all 18 hours, excited to watch the finale this morning...
It apparently recorded and I tried to watch it via the telustvplus webpage on another tv but the playing of the recording wouldn't play, it just hung on a blank page with a circle going round and round so gave up. An hour later I tried to watch it via the TelusTV-21T STB on my main tv but the recording was no longer listed! Rebooted everything, but it didn't return. Before I managed to watch it on 'replay' noticed the result so no point now... Another colossal waste of time, just like this system! 😠
