3 to 5 calls

so frustrated, I’ve re-added a package that requires activation.   I go to activate the site says it’s activated.  I use email and password I think it was from a few years ago, I might have reset it.  ok good I’m in the streaming app, the billing info says created by telus, perfect.  Then I get an email, go activate your account, I look at my telus account under optic it wants me to activate the account.   ok press the pretty button and go thru the same ordeal but the website to activate says already activated.   called/chat with telus claim a trouble ticket created to clear that activation button.   a week later got an email to activate an account activated. called again got blind transferred. another claiming to put in a ticket.  a week later, today another email to activate an already activated account went to chat got told to have call back.  while she is looking for something i hear the chatter in background.  then i’m told they are having issues with that streaming channel….NO, it works in smart tv app, works on tablet app it the continuous ‘activate account’ I’d like to stop. she offers to cancel it and add a new package or if I drop the package im still paying for 11…OMG I DO NOT WANT TO CANCEL AN ACTIVE STREAMING SERVICE I WANT THE NOTIFICATION TO ACTIVATE AN ACTIVE ACCOUNT TO STOP.   this is my 5th time or more explaining to telus.   

I’ve been told my set top box does not support the channel, fine i have a smart tv and tablet that supports the app.   btw the instructions to have it activated easy for the channel needs to specify that not all set top boxes support the services