Forum Discussion
2nd TelusTV 21T tuner stopped working
It all worked this morning, shut off the news and at 5PM tried to turn it on. Only a white light at the base on steady, no blue flashing or steady blue to indicate it is working. No screen with Telus...
I said it was a hardware problem, I was right.
Today I received #3 TelusTV-21T tuner after the first two failed. To save time I plug in the ethernet, HDMI and power cord from tuner #2. The white light comes on and stays on, I leave it alone for about 1/2 hour. Still solid white light on #3. Plug/unplug sequence to reboot, nothing but white light.
Then I notice the ethernet cable from #3 plugged into router lights are off, there is a left and right.
Plug all back into #2, ethernet lights up left then right, then both fast flash, then repeat as if they are trying to connect to the net. I install another HDMI and ethernet cable, no change still solid light, no internet connection.
Move cables back to #3 immediate solid white light with no activity at ethernet port on router.
Hmmm
Ok, lets try the newly delivered power supply cord.
Its alive, alive I tell you, blue light flashing, TELUS appears on the screen, fill in the blanks for the account and goggle, new update available, installing, installed, reboot. (on its own)
Now a new home screen, OK where is the guide, first you have to move from Home to Live TV, scroll down click guide. Great new guide BTW, whatever show you are highlighting has a description at the top. Recordings are all there. ALL good it is working again.
Get out the volt meter and they are both 11.60~ volts for a device that should be outputting 12V. One works, the other from #2 only lights up the white solid light on both #2 & #3. New #3 power supply works #2 & #3 tuner.
The Hardware problem may have been the power cable on the #1 tuner, never checked. #2 worked from day one about a month ago, worked in the morning last Monday and not the afternoon and was always plugged in. Maybe the TELUS techs have an explanation for this finding? I think the plug on the power cord does not firmly attach to the pin to allow enough current to fire up more than the LED white light.
OK let's vote, how many think I should get a new power cord and no charge to keep both tuners for two TV's?
