Forum Discussion
20mbps download speed or lower when I should be getting 40-50! 2 or lower upload speed.
I have been having issues with my wifi for a few months now (since we moved into a new house) and I feel like I have tried everything and i’m out of ideas now so ANY help would be great! So around abo...
Nighthawk
Community Power User
Community Power UserJsun - The connection itself has overhead built in to it to allow for separate bandwidth for the TV so that it doesn't affect the rest of your devices. Depending on the maximum available speed on the lines, that overhead sometimes isn't too big.
If there are 11 other wireless networks in range, it's entirely possible there is too much interference coming from them. There could also be environmental factors in your house that could interfere as well. Wireless speeds are never guaranteed since there are so many things that can affect them. The ethernet speed is going to be the key. If it's consistently 30mbps, contact Telus. They may need to ensure the connection to the modem is fast enough.
Does your modem have one or two phone cords attached to it?
To see what your connection speed is:
- Log in to the modem and then click Status at the top.
- On the left column click on Line 1 Status on the left, and then scroll to the bottom.
- We need to know what both numbers are next to Line Rate.
- If you have a second phone line connected, on the left column click on Line 2 Status, and then scroll to the bottom again.
- We need to know what both numbers are next to Line Rate.
Line 1 downstream : 29841 kbps
Line 1 upstream : 1082 kbps
Line 2 downstream : 28430 kbps
Line 2 upstream : 1086 kbps
Line 1 upstream : 1082 kbps
Line 2 downstream : 28430 kbps
Line 2 upstream : 1086 kbps
- I will post my speeds when installed.
- 100 is still available on dsl as I am getting installed at my new place next week. I was told by the agent that it isn’t advertised but available.
- Nighthawk
Jsun - Those line speeds are tight for 50mbps. With only about 58mbps combined line speed (your real world top speed will be slightly less), Optik could eat into your bandwidth and affect the speed you get on other devices. In my area, each line is only 25mbps so the maximum Telus let me have with Optik TV is 25mbps for internet on one line, and another 25mbps on the second line dedicated specifically for Optik. That's likely what they should have done in your area to avoid problems.
polecat - The support rep is off on the upload speeds for each of the copper plans. Telus' website still has all the info for the currently offered ones. 75, 100, and 150 aren't offered on DSL currently. There also isn't a fibre 50 plan on the website. 25 then 75.
Plan Down Up --------------------------- 15 (DSL) 15 1 25 (DSL) 25 5 25 (Fibre) 25 25 50 (DSL) 50 10 75 (Fibre) 75 75 150 " 150 150 300 " 300 300 750 " 750 750 1000 " 940 940 1500 " 1500 940 ===========================
Jsun Here are all the speeds. Got this from tech on the 11th. Copper first down then up 15-5-------25-10----50-15-----75-20----100-25-----150-30 T These are available on fiber also but it is then they are equal down and up (50/50) etc. Phone # for copper 310-2255 or 1-800-400-2598.. fiber 1-855-595-5588. I was on chat and got this info from them. Polecat
- what would a normal downstream/upstream be for internet 50?
I hope that Nighthawk can help you interpret the numbers. I am just guessing, but my suspicion in the case of my numbers I posted is that the Line Rate is potentially the limit Telus has imposed on the line (based on the service you are paying for), because line 1 and 2 are identical. The Attainable Line Rate may be a measure of the quality of the line. In my case the SNR is better on Line 1 and the Attainable line rate is also higher. If I am right then it is basically saying the line is capable to deliver more than what I am limited to. Not sure where the TV demand fits into this...
