Why so hard to cancel

Thank you for taking the time to share your experience — we’re very sorry to hear about the difficulty you faced while trying to cancel your mobile lines, and we completely understand your frustration. While we strive to make all interactions as smooth as possible, mobile service cancellations do need to be processed through our customer care team by phone for verification and compliance purposes. That said, you are not obligated to accept retention offers or speak with the loyalty team if you do not wish to. We're sorry that this preference was not respected during your previous interaction.

To proceed with your cancellation request, we kindly ask that you call us again at 1-866-558-2273 so that we can verify the account and complete the process without further delay.