Forum Discussion
Why does TELUS keep billing incorrectly.
I had to call in last month for the same issue and go through an hour on the phone with monkeys (yes literal monkeys) screaming in the background of the support rep I got, just to get this fixed. ...
Well guess I should update this post as my bill is out.
I had a Rep reach out and look at this issue. Acknowledge it was an issue on there end and had to be looked into. I got a call back a few days later saying he thinks it should be fixed and that he’ll speak to me again after a few days when the bill comes out.
I then got a text message on Nov 3, 2024 saying a Tier 2 tech support has resolved the issue along with a case / ticket number.
Unfortunately, the issue is still happening. My bill is stating on page 3 what I owe, but on page 1 it stating I owe 1 cent more than the total listed on page 3 that outlines all charges. I don’t understand why TELUS keeps adding 1 cent extra to my Bill each month. I won’t have time to call into support this weekend, to wait a half hour and waste 45 mins of my time explaining what’s happening like I been doing each month to be credited back the magic 1 cent charge that TELUS can’t seem to figure out.
TELUS_Support
Official Support Team
Official Support TeamIt does usually take a full billing cycle to pass before any changes are reflected. I would suggest giving this to the next cycle to see if it recurs and if so, we'll have another look for you.
This has been a full billing cycle!!!!. The error to have been corrected isn’t a bill credit. It was from my understanding a glitch / issue that is generating an extra 1 cent charge more than the quoted bill amount on page 3 of the bill.
This has been going on for months and it’s a total waste of my time to always have to be contacting TELUS to correct this mistake on their end.
