Forum Discussion
Why does TELUS keep billing incorrectly.
I had to call in last month for the same issue and go through an hour on the phone with monkeys (yes literal monkeys) screaming in the background of the support rep I got, just to get this fixed. ...
TELUS_Support
Official Support Team
Official Support TeamHello, please feel free to send us a private message and we can discuss the billing further.
I have contacted support again. Which TELUS needs to do better at. Contacting chat support only to be told after waiting that they can’t do anything with billing and you have to call, makes chat support useless.
Calling and waiting an hour to speak to someone each month for the same issue is a major waste of time as well.
The charge has been removed again this month, with the representative, once again not understanding why the bill is adding on an extra 1 cent when the bill total is correct on page 3 of the bill.
What worst, is that it going to happen again on the next bill because he doesn’t know how to fix the error on the billing system. So I’ll have to call in again to dispute an extra charge being added on that doesn’t exist anywhere on the bill.
