Forum Discussion
Luciferlynn
11 months agoFriendly Neighbour
What should my 5G+ 350GB data speed be at min?
I am in Winnipeg, MB I am 3GB into my 350GB 5G+ data plan I don't have wifi and my speeds are showing up around 5.85Mbps(Download) & 13.8Mbps(upload) and hasn't gone higher then 25Mbps for each of th...
TELUS_Support
Official Support Team
11 months agoHi Luciferlynn - is the issue speed? Can you try switching to LTE to see if speed improves? Maybe there's congestion on the 5G band but not so much on the LTE one
Luciferlynn
11 months agoFriendly Neighbour
This is my 4g speed right now
- TELUS_Support11 months ago
Official Support Team
Gotcha. First, you can visit our coverage map at https://www.telus.com/en/mobility/network/coverage-map and once you enter your address you should see a green 'Report an issue' button on the right hand side underneath the map itself. It leads to a form that goes to our network team for investigation.
We can also get you in touch with our Mobility team directly as well. If you'd prefer that, let us know and we can send over a private message to discuss further!