Forum Discussion
Voicemail to text
Trying to set up Voicemail to Text to go to a specific email address - the support page says do this in your account but I can’t find out where.
Unfortunately, the support docs are wrong. I read an outdated article which suggested that Telus had a web interface to manage voicemail. It seems to have been closed.
Now, if you buy the "Voicemail to text" feature in the web store, you get the same thing as "Instant voicemail", but for more money. To get the email with audio file service, you must contact Technical Support. There is no self-service option.
Good luck getting past the chatbot. It took me an entire day of delays and dropped calls to get one line set up. The agent who finally solved it was good, and promised a call back the next day to do our other line. She even texted me 90 minutes after the appointment to say she was still going to call, but of course it never happened.
TELUS_Support
Official Support Team
Official Support TeamIf you're subscribed to the feature, it should be the following steps:
Click on "Features" in the Price Plan and Services tab.
- Choose the delivery method as email and select "Yes" next to the option.
- Enter the new email address where you want to receive voicemail attachments.
- If you want to have a .WAV file attached, select "Yes" next to that option.
- Save the changes by clicking "Submit" and "Accept".
This is based on the latest available instructions but if these steps aren't working for you, please let us know.
- Hi - I don’t see a “Price Plan and Services” tab. I see Account Overview > Plans and Devices > Manage Add-ons and Service > Your current add-ons and it shows Voicemail to text unlimited 8 with text Convert your voicemails to text or audio file and receive them as an email or text message. but there are no buttons or options to do anything.
- TELUS_Support
From the main Overview page in My TELUS, if you scroll down (if looking in the mobile app) to where it says 'Manage add-ons and services' and tap that, you should go to a page that has all available add-ons. Right underneath the main header there should be a Voicemail option you can tap on which should take you to the options, and this should be included.
- Thanks - I follow all of that and eventually get to the “Voicemail to text Unlimited 8” option, which says “convert your voicemails to text or audio file and receive them as an email or text message”.
This is where I’ve been all along and I receive messages converted to text by email (which is what I want) but there’s no place to select an audio file option (which is also what I want because the transcription is less than perfect, especially for accents) or any other kind of option setting. Have tried unselecting/reselecting and nothing in the way of an option shows, the only thing I can do is select “Voicemail to ext Unlimited 8” or not.
- "Price plans and services tab" ? I don't see any such tab in My Telus.And, as I and others have mentioned, your customer service agents state categorically that this is not self-service.As for "let us know", I think that's been the whole point of this thread.Can you not access my email from the forum data and follow up directly ?
