Forum Discussion

Fhussain's avatar
Fhussain
Neighbour
2 years ago

Unexpected mobility bill for service never activated

Hi, wondering if there is anyone from telus management to resolve this reoccurring bill sent to me. Never activated the account but they need money for not using the service. 5 times called waste of...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

We can definitely take a look in to this for you. Feel free to send us a private message and we can discuss further.

Fhussain's avatar
Fhussain
Neighbour
2 years ago
[mod edit - private info]
 
Regards,
 
Faisal Hussain
Sent from Samsung device
 
  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    2 years ago

    We've edited that post as it contained private information. Please send us a private message so we can discuss further, thanks.

    • Fhussain's avatar
      Fhussain
      Neighbour
      2 years ago

      The step by step guide to send private message instructions are not clear. I don't see any icon on top right to send private message 

      • NFtoBC's avatar
        NFtoBC
        Icon for Community Power User rankCommunity Power User
        2 years ago

        Tap on the tiny envelope at the top right of the screen, and type “TELUS_Support” into the “To:” box.

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