Forum Discussion

poolnoodles's avatar
poolnoodles
Neighbour
2 months ago

Telus Cellular frequently disconnecting on Windows 11

Every time the device sleeps it disconnects from cellular. Sometimes it reconnects mostly it doesn't, and it needs to be restarted to connect again. It says that there is not APN but every time I try...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 months ago

Hello poolnoodles, are you having this issue everywhere or only in a specific area ? Which device are you currently using ?

  • poolnoodles's avatar
    poolnoodles
    Neighbour
    2 months ago

    It is a city wide issue. The devices are a Cenava W10N, there's four that all have the same issue.

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      2 months ago

      Thanks for the info.

       

      Are you able to put the SIM card into a cellphone or a different device and test that the data works? We're trying to eliminate some variables

      • poolnoodles's avatar
        poolnoodles
        Neighbour
        2 months ago

        Unfortunately the devices use a micro sim and everything else we have uses a nano sim.

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