Forum Discussion
SMS Stop working
My APP is sending sms to registered customer, every once in awile SMS stops working for an hour or two. What would cause that?
It sounds like you might be tripping some sort of spam prevention. Is this on a personal line or business line? Business lines should be less restrictive on SMS volume.
Business. I am throttling to 1 SMS every 1.2 seconds and still get cut off every once in while. When an alarm occurs we may send 10-15 SMS depending on what the customer as requested
It might be worth reaching out to support to see if they can find anything on the backend causing this.
Was hoping technical support was monitoring this
I tried, never got to someone technical enough. They all make me do some basic test, remove battery, restart and end up saying it is the phone
- SuperFred
Community Manager
I can't make any promises but I'll be back online tomorrow and I can try to reach out to a friend who use to be level 3 support. However to make it easier, I would you to write me a resume of the issue, the app involved, what you normally do when it works etc. I'll copy/paste your message and reach out to my friend. I'm sorry for asking this since it may take few minutes to explain everything but I have faith in my friend's expertise.
tks!
