Forum Discussion
Bring it back nightmare
What an absolute nightmare has it been trying to deal with Telus!!!! I recently switched from telus to bell as a result my telus account got cancelled. I was on the Bring it back program. The ass...
Hi,
I am in this exact same position, the head office told me to bring the device back to the store to do a trade in and that the office will inspect the phone then credit me back for the actual device charge but right now I am on the phone with Telus and have been on hold for 90 minutes to speak to the escalation team because the agent is telling me that the only credit is the $140 telus credit and to pay the $310 for the device. This is a total cash scam from telus. Way to keep your customers telus, i hope you go bankrupt.
If the trade-in value was only $140, I’d talk to the store and make sure they filled out the Bring it Back escalation form. If they have, once the trade-in company receives the device you should get a bill credit for the difference.
The last one I did in store took approximately 2 weeks to get through being processed and the customer having the difference applied to their account. To get the difference though the store does have to fill out the escalation form so I would follow up with them just to make sure they have and long as the device is deemed in appropriate condition after inspection should see the difference applied right after.
