Questions about mobility bills

Dear Sir/Madam,

I am writing to express my concern regarding a recent change to my mobile service plan that I believe violated the original terms of our agreement.

In November 30 2024 (Black Friday, Promotion), I signed up for 24 month mobile plan with a monthly fee of $65. At the time of signing, I was informed that the following monthly discounts would apply.

$15 Bill credit, $15 Mobile and Home Discount, $5 Pre-authorized payment Credit. 

With these discounts, my total monthly charge should be $30 plus applicable taxes.

 However, starting from May 2025, only 6 months into the contract, -the $15 Bill credit was suddenly removed without notice or explanation, resulting in an unexpected increase in my monthly bill. I find this both unreasonable and inconsistent with the terms I originally agreed to.

I respectfully request that you honour the original contract and immediately reinstate the $15 Bill Credit for the remainder of the 24-month agreement. I trust that your company values integrity  and customer satisfaction, and I hope this matter can be resolved quickly and fairly.

Please respond to this issue at your earliest convenience. Should I not receive a satisfactory resolution with a reasonable timeframe, I may consider escalating the matter to consumer protection agency.

Thank you for your attention.

Sincerely,

Vivien

ok, wait for your message.

Hello VivienLo, we'll need to access your account in order to answer your question so we'll send you a private message, thanks!