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People’s delayed iPad Pro 4th gen
I ordered an the iPad Pro 4th gen last Sunday and I was reading through the forums and is it most likely I will experience the same delays? Or has things decided to shift and have products pushed fast...
- Hello Momonkey76
I foresee us getting them at the end of this month or end of Aug at this point. When I ordered mine ok the 24th via Telus? I checked out Apple ( same model and all) and their website showed 3-4 weeks ( July 15th- Aug 5th delivery. So it seems like it would be the same time for us. I heard Telus is getting 2 batches in July so who knows if that’s true.
Hello Wynn
I complained online and tempted to contact the BBB And CRTC regarding the lack of unethical and awful work on how Telus so calls contacts their customers. They haven't emailed anyone back regarding this matter nor made any effort. The ONLY TIME I got the email? Was because I called into Telus and a manager thankfully got them to email me but it's a generic email which they also use for the iPhone launches. So it's getting ridiculous. Apple has made effort. Rogers ROGERS has made effort on their online forums and also now contacting them via email. I know this we I also am on those forums too ( and help out).
I know the pandemic has put a dent into things but let's be real. Telus sure seems to be making some awful excuses. You're telling me their online team can't handle to respond to emails from customers? I have spoken to a few Telus reps which tell me that their call centres are going back to how it was before and some are working from home. So it's a excuse.
I complained online and tempted to contact the BBB And CRTC regarding the lack of unethical and awful work on how Telus so calls contacts their customers. They haven't emailed anyone back regarding this matter nor made any effort. The ONLY TIME I got the email? Was because I called into Telus and a manager thankfully got them to email me but it's a generic email which they also use for the iPhone launches. So it's getting ridiculous. Apple has made effort. Rogers ROGERS has made effort on their online forums and also now contacting them via email. I know this we I also am on those forums too ( and help out).
I know the pandemic has put a dent into things but let's be real. Telus sure seems to be making some awful excuses. You're telling me their online team can't handle to respond to emails from customers? I have spoken to a few Telus reps which tell me that their call centres are going back to how it was before and some are working from home. So it's a excuse.
I’m giving them one more week to respond and if I get nothing, I’m calling to cancel my order and close my account with them. It’s sad because I’ve been with Telus for about 13 years, but it’s going on 2 months since I’ve ordered and they’ve only sent one generic email. Also sounds a lot like different reps are saying different things. As a loyal customer I feel like I’ve been forgotten about, so I’m ready to move on at this point.
- I recorded 3 conversations with 3 different reps including also 2 live chats. All 5 of them give different answers to when it's coming / what's happening and also their own inputs. I even played then for a manager and she was shocked on how reps have little knowledge yet they say so much without knowing.. Very nice manager I have to say.
It's ridiculous to say that a telecommunications company can not commit to communication properly right.. I get it Apple is having issues with the manufacturing of the tablets and shipments BUT Telus should be sending out weekly or biweekly emails to the ones who ordered those tablets. Especially replying back to the emails too.
